First off, it’s a bummer to ever find yourself in a situation like this! We get it, and we’ll do everything we can to help.
First course of action, contact the charter company directly for any irregularities, boat damage, or missing/broken equipment on the boat. They’re responsible for making sure that the boat you’re on matches the description provided on Yachtaris at the time of your booking.
If they can’t help immediately (it happens, especially if you’re tens of miles away), please notify us via email. Depending on the type of complaint, our team will recommend an appropriate course of action.
At check-in, you’ll get a few contact numbers you can call in case you need assistance. In case of an emergency (like injuries or safety threats), call the national emergency number 195 or send a distress call via VHF channel 16. But only in case of emergencies. For everything else – loss of equipment, small and manageable boat damage, damaged equipment – you need to call the charter company on the number provided.
You can submit your complaint directly to us, as well as to the charter company. Our advice? Do that as soon as possible (ideally, as soon as you notice something that you should complain about), while we can still help smooth things out and find a solution. You can always share your experience – good or bad – with us. After each booking completion, we send out an email collecting feedback.
For any issues with third-party services, contact the service provider directly.
If you write in with a complaint – about your booking, our website, or anything in between – it won’t get swept under the rug. We’ll take time to review your complaint. We’ll reach out for more info. We’ll contact the charter partner if the complaint is about a previous or current booking.
Our goal here is to satisfactorily resolve your every reasonable complaint. It might take us anywhere between 7 days to 1 month to do that, depending on the situation. But we’ll get it done. And we will keep you in the loop throughout the entire process.
You have a right to contact the relevant Consumer Rights Protection Agency if you’re not satisfied with our decision.
Yes, you may!
In fact, we insist you do – and we appreciate your feedback. You can leave your review directly with us – each boat page has a review section that we update based on reviews collected from sea dogs who’ve took it for a spin.
But, if you want to do us a solid, you can go to TrustPilot and leave the review of your Yachtaris experience there.
If the boat you’re presented with at check-in isn’t the one you booked – or if its actual condition doesn’t match the description/photos on our website – please get in touch with our customer service right away.